FAQs

Do I need to pay shipping costs?

 No, the shipping is totally free and we ship worldwide.

When should I expect to receive my purchased items?

In 1-2 business days for residents in Portugal, 3-5 business days for European countries and 5-7 business days for all other countries.

What is the quality of the lenses?

All of our models have lenses with full UV400 protection ( UVA / UVB ) and our higher ranges also have polarized TAC lenses. For more information about the lenses of your specific model, just go to the product page you want.

Is it true that all models are unique?

Yes, all our models are unique. Each wood item has its own characteristics and natural features, patterns and cuts.

How are the products made?

All of our products are handmade woodcraft pieces using wood as the main raw material. We use various types of wood in the items we produce. Among them bamboo, red sandalwood and ebony wood.

What are the available payment methods?

To make sure our customers can use the most convenient payment method for their purchases we made available various payment options. Among them PayPal and Debit / Credit Card, VISA, MasterCard and American Express.

Is it safe to buy online and is my data safe?

Yes. Our website is fully protected by McAfee SECURE and all data is encrypted to guarantee all transactions are confidential and secure (SSL Certificate)

Can I change it if I don't like the model?

Yes, without any problem. If you are not satisfied with the product you have purchased, you can exchange it for any other that is available in our store within a period of 14 working days after the moment of purchase.

Do you carry out repairs?

Yes, as long as the damage is repairable. In case of doubts regarding repairs, we strongly advise all our customers to contact us through our Facebook page or through our email picapauwoodcraft@gmail.com .